These terms set out the agreement between every user and the LEARNSTAY housing office. Please read them fully before any viewing or signature.
SECTION 01
Welcome to the LEARNSTAY study stay housing services, developed and operated by the developer LearnStay and run through its operating company Changchun Xueliu Technology Co., Ltd., whose registered office stands at Rm 411 Xinpeng Building, No. 138 Dajing Road, Nanguan District, Changchun - 130000, China (CN).
These Terms of Service form the agreement between a person who uses the housing services, called the student or the user, and the company that runs the services, called LearnStay, the office or the company. Please read them carefully alongside the Privacy Policy before you enquire about a room, sign a housing file or move into a property introduced through the office.
By sending an enquiry, booking a viewing or signing any document that the office prepares, you accept these terms. If a single clause is unclear, write to route@learnstay.hair or telephone +15806098565 and the office will answer in plain English before you sign anything.
SECTION 02
These terms apply from the earlier of two moments: the day you send an enquiry through the contact page, or the day you sign a housed file the office prepares for you.
If you use these services on behalf of a group, a programme or a university office, you confirm that you hold the authority to bind that group, and the group as a whole is bound by these terms as much as you are personally.
The company may decline to provide its services where it reasonably believes an enquiry is false, a property cannot be verified, or where accepting the work would put any person at risk. A decision of that kind is explained fairly, and any personal information already given is handled under the Privacy Policy.
SECTION 03
The company acts as a housing service and an agency of introduction. It locates, inspects, records and introduces verified rooms, sublets, host families, study spaces and related support. The company is not, in most cases, the landlord of the rooms and does not own the buildings it introduces.
The lease or occupancy contract that governs a specific home is signed between you and the landlord, the subletter or the host family. The company prepares paperwork, checks it for fairness and reads it aloud, but the direct contractual rights of living in a home come from that separate housing agreement, not from these terms.
The company does promise the honesty and care of its own work: the inspection, the description on the ledger card and the introduction itself are performed responsibly. This promise does not extend to circumstances that the company cannot reasonably verify from a property that a landlord has withdrawn from the listing, or from a change of room after the lease is signed.
SECTION 04
The housing ledger contains the main services the office provides, and each is described fully on the services page. The services covered by these terms include verified student housing listings, semester sublet matching, homestay and host family programmes, move in support and utilities setup, study room and day space access, and deposit protection and dispute aid.
The company performs every service using reasonable skill and care and follows local rules that govern letting and agency where they apply. A service may change in detail as buildings, laws and seasons change, but the company will never quietly remove a protection that a signed agreement promises to you.
Nothing in these terms creates a guarantee of a specific outcome, such as a particular neighbourhood or an available bed on a chosen date. The office will always be honest about availability and will confirm exactly what is free before any payment is asked of you.
SECTION 05
You promise that the information you give in an enquiry and throughout a file is true and current. A false name, a wrong enrolment date or an invented budget does more than slow the process down; it can put a contract and a deposit in real danger.
You also promise that you are at least eighteen years old and are enrolled in, or applying as, a student of a higher education institution. Where any home you request is managed by people who need to see student proof, a copy of that proof is shared only with the parties who need it.
The office keeps enquiry messages for the shortest useful time and replies on the same working day wherever the volume of messages allows.
SECTION 06
The company inspects the rooms and host families that appear on its ledger and makes every reasonable effort to describe each one truthfully at the time of the last visit.
Because a room can change as tenants come and go, the company cannot warrant that a photograph taken in March still shows the exact curtain in November. What the company does warrant is that its own inspection was genuine and that the ledger card honestly reflects what the inspection found.
If a material difference appears between the ledger description and the room on the day you move in, tell the office immediately. A difference that genuinely changes the value of the room may let you withdraw before the lease is signed without penalty, on terms the office will explain fairly.
SECTION 07
The company charges a clearly described service fee for its housing work. This fee is agreed in writing before any viewing takes place, and no amount is added invisibly to your rent afterwards. The fee covers the search, the inspection, the lease review and the move in support described on the services page.
Rent, deposits and bills are paid according to the separate housing agreement with the landlord, subletter or host family and not to the company unless the written contract names the company as the receiving party.
If a required payment is, with reasonable notice already given, still outstanding when a viewing or housing file is due to proceed, the company may pause that specific service until the account is settled. The company never uses a delay of this kind to increase a charge it already quoted.
SECTION 08
Where a deposit is involved in a signed housing agreement, the deposit is held apart from rent and is released only against a neutral inspection at the end of the stay. The company photographs the room on arrival and again at handover and compares both records with you and the landlord present.
The purpose of the record is that each side sees the same evidence. If the inspection shows damage beyond normal wear, the reasonable cost of repair is deducted from the deposit and the remainder returns without argument and without delay.
Normal wear from daily living, such as a slightly faded curtain or a door that settles in its frame after a season of weather, is not charged to a tenant. Where a genuine dispute survives the evidence, the company sits in as a calm third party, then, if agreement is still impossible, the matter follows the dispute path described later in these terms.
SECTION 09
The move in service starts on the day the keys are handed over at the office counter. On that same afternoon a check in officer walks you through the water taps, the breaker box, the heating and the front lock so that nothing waits until midnight to be discovered.
Utility accounts for water, power, heating and internet are arranged so that each starts on the day you take possession rather than on a vague earlier date. A single move in sheet records the furniture, the fittings and the meter readings, and a copy of that sheet belongs to you as well as to the office.
You are responsible for reporting within three days any fault or difference you find after moving in, so that the evidence stays clean for both you and the landlord. Nothing found later and reported promptly is held against you unfairly.
SECTION 10
You agree to live in the home you have chosen lawfully and reasonably, to follow the house rules that are part of the housing agreement, and to keep the room, the building and the shared areas in a clean condition that respects the other residents.
You agree not to sublet the room, to run a business from it or to keep a pet if the written house rules forbid a pet. You agree not to cause a noise, a smell or a risk that deprives neighbours of a restful night. Disruptive conduct that is witnessed and documented may lead the landlord to end the occupancy in line with the housing agreement, and the company will help you move calmly where that becomes necessary.
Where a homestay host family provides meals, you agree to tell the host honestly about any food allergy or dietary need before the first meal is served.
SECTION 11
Landlords, subletters and host families who register with the company agree to provide a truthful description, to keep the room in a reasonable condition and to honour every promise that is written into the housing agreement and reflected on the ledger card.
The company reserves the right to remove a partner from its ledger where an inspection finds repeated misdescription, where a safeguarding concern arises, or where a landlord treats a deposit in a way that the company cannot defend. Removal is recorded fairly and does not erase rights that a student already holds under a signed agreement.
Host families are referenced and revisited at least twice a year, before the seasons begin, so that the roster reflects homes the company would be comfortable living in itself.
SECTION 12
The website, its design, the housing ledger text, the descriptions, the graphics and the name LearnStay belong to the company or to its licensors and are protected by the law of copyright and trade marks.
You may read, print and share a page of this website for your own fair purposes as a student, but you may not copy the site in bulk, reuse the ledger descriptions to run a competing introduction, or place the company marks on your own materials without written permission.
Any idea, suggestion or feedback you send about the services is welcome and may be used freely to improve the services, with no obligation to you beyond ordinary thanks, because your goal and the company goal of a better study stay are the same.
SECTION 13
The company is responsible for loss or damage that its own negligence directly causes, subject to the limit described below. The company also honours every protection that these terms and the housing agreement promise explicitly.
Because the company is an introducing service and not generally the owner of every bedroom, it is not liable for a defect or a dispute that arises between you and a landlord purely from the housing agreement, save where the company own inspection, description or handling fell below a reasonable standard fixing whatever harm its own shortcoming caused.
Apart from the matters covered by the previous paragraph, and to the fullest extent that the law allows, the company is not liable for indirect losses such as lost study time, lost convenience or missed opportunities, and its total liability arising from a single housing file is limited to the service fee paid for that file, or to the equivalent of that fee where no fee was charged. Nothing in these terms limits liability that the law does not allow a party to limit, such as liability for death or personal injury caused by negligence or for fraud.
SECTION 14
The company believes most disagreements are small and best settled beside a signed piece of paper and a cup of tea. Before any formal action, you agree to send a written description of the dispute to route@learnstay.hair and to give the office a reasonable period, usually fourteen days, to try to resolve it calmly.
If the dispute concerns a deposit, the neutral inspection record prepared at move in and handover is the primary evidence. If the dispute concerns a service fee or a property description, the written agreement and the ledger card are the primary evidence.
If a calm resolution is not reached, the dispute proceeds according to the law of the place with authority over the housing agreement. In most cases that place is where the property stands, and the courts or the agreed dispute body of that place decide the matter. You are never required to travel overseas just to settle a small household disagreement, and the office will propose practical and lawful ways to manage that inconvenience if it ever matters.
SECTION 15
These terms may be updated from time to time as the services, the rules or the company itself change. The date at the foot of this page shows when the terms were last revised.
A change of real weight, such as a new fee structure or a new limit of liability, is announced clearly and only takes effect after a reasonable prior notice for active files. Minor clarifications may take effect immediately. Continued use of the services after a stated date accepts the current version, so a returning student should check the date before relying on an old copy.
SECTION 16
These terms are governed by, and read together with, the applicable law of the place where the country of the operating company that runs the daily business, which is China, except where a mandatory and protective local rule of the place where you live lawfully overrides that choice for you.
If any single clause of these terms is found unenforceable by a court of competent authority, that clause is read down to the smallest extent that makes it lawful, and the remaining clauses continue in full force.
No delay by the company in exercising a right under these terms counts as a waiver of that right, and a single exercise of a right does not prevent the company from exercising it again.
SECTION 17
Questions about these terms, about a service, or about a file that has turned awkward are answered gladly at the LEARNSTAY housing counter.
Developer: LearnStay. Operator: Changchun Xueliu Technology Co., Ltd., Rm 411 Xinpeng Building, No. 138 Dajing Road, Nanguan District, Changchun - 130000, China (CN). Email route@learnstay.hair and telephone +15806098565. Business hours are Monday to Friday from nine in the morning until six in the evening, and Saturday mornings until one in the afternoon, local Changchun time.
Thank you for trusting the LEARNSTAY housing office with your study stay. The company goal is simple: a clean and fairly described home, an honest deposit and a door key handed over by someone who wants your term to go well.